Trace Consultants: Expertise in Back-of-House (BOH) Logistics

Why BOH Logistics Matters

Back-of-House (BOH) logistics is a critical yet often overlooked aspect of operational excellence in large-scale facilities. Efficient BOH logistics ensures that goods, materials, and services move seamlessly within an organisation, enhancing operational efficiency, safety, and cost-effectiveness.

An underground delivery areaAn underground delivery area

The principles of BOH logistics apply across a range of industries, including:

Hospital

Hospitals & Healthcare Facilities

Ensuring the seamless flow of medical supplies, linen, food, and waste to maintain patient care and clinical outcomes.

Wheelchair

Aged Care & Disability Services

Managing workforce logistics, linen services, and consumables to optimise care delivery and resource utilisation.

Shopping Cart

Retail & FMCG

Streamlining stock replenishment, waste management, and warehouse-to-store logistics to enhance operational efficiency.

Hotel

Hotels & Integrated Resorts

Improving food & beverage (F&B) logistics, housekeeping supplies, and guest services by optimising internal flows.

Piggy bank

Casinos & Entertainment Venues

Managing gaming operations, F&B supply chains, and event logistics to ensure seamless customer experiences.

Sport ticket

Sports & Stadiums

Planning BOH infrastructure for large-scale sporting venues, including catering, merchandise logistics, and waste management.

Factory

Manufacturing & Industrial

Optimising inbound materials handling, production logistics, and distribution operations.

Government building

Government & Defence

Ensuring efficient supply chains and logistical support for emergency services, military operations, and public service delivery.

Trace Consultants’ Expertise in BOH Logistics

At Trace Consultants, we bring deep expertise in BOH logistics, helping organisations design, optimise, and implement logistics strategies that enhance efficiency and reduce costs. Our approach integrates physical infrastructure design, operating models, technology, and supply chain processes to ensure sustainable and effective BOH operations.

The hallway of a hospitalThe hallway of a hospital

How we can help :

1. BOH Design & Space Planning

  • Loading Dock & Receiving Area Design – Ensuring sufficient space, access, and workflow optimisation to manage inbound deliveries efficiently.
  • Central Stores & Distribution Centres – Designing centralised storage and internal distribution systems that streamline stock movement and inventory management.
  • Linen & Laundry Services – Planning linen flow and handling processes to reduce contamination risk and improve service delivery.
  • Production Kitchens & F&B Logistics – Optimising kitchen layouts and BOH food logistics for hotels, healthcare, and stadiums.
  • Waste Management & Recycling – Developing waste flow strategies to comply with environmental regulations and minimise operational disruptions.

2. Supply Chain Process Optimisation

  • Dock-to-Ward Logistics in Healthcare – Implementing optimised supply routes to improve service levels while minimising stockouts and waste.
  • Warehouse & Inventory Management – Enhancing back-end supply chain efficiency through demand-driven inventory practices.
  • Procurement & Supplier Collaboration – Aligning supplier deliveries with operational demand to improve service levels and reduce inventory holding costs.

3. Technology & Automation in BOH Operations

  • Warehouse & Stock Tracking Systems – Implementing barcoding, RFID, and smart inventory tracking for greater accuracy and efficiency.
  • AI & Machine Learning for Demand Planning – Leveraging predictive analytics to optimise stock replenishment and reduce wastage.
  • Workforce Planning & Scheduling – Enhancing labour efficiency with advanced workforce planning tools.
  • Low-Code/No-Code Solutions – Deploying Microsoft Power Apps-based workflow automation tools to streamline BOH logistics functions.

4. Benchmarking, Review & Transformation Programs

  • Operational Benchmarking & Performance Metrics – Conducting BOH logistics assessments to compare performance against industry best practices.
  • Cost Reduction & Efficiency Improvements – Identifying opportunities for process improvements, automation, and cost savings.
  • Change Management & Training – Ensuring smooth implementation of new BOH logistics models through structured change management programs.

Why Work with Trace Consultants?

Trace Consultants has a proven track record of delivering BOH logistics transformations for large-scale organisations across Australia and New Zealand. Our expertise combines deep industry experience, practical implementation know-how, and a data-driven approach to ensure measurable improvements in operational efficiency, cost management, and service reliability.

By working with us, organisations can:

  • Improve space utilisation and storage efficiency.
  • Enhance internal logistics and service levels.
  • Reduce operational costs and waste.
  • Increase automation and workforce productivity.
  • Strengthen compliance with safety and sustainability standards.

For organisations looking to optimise their BOH logistics, whether through better facility design, supply chain processes, or digital transformation, Trace Consultants provides the expertise needed to drive real results.

A large group of people standing in fluorescent vestsA large group of people standing in fluorescent vests

Want to work with us? Enquire today.

Contact us today to discuss how trace. can support your organisation across Supply & Service Chain and BOH Logistics.

Contact trace.

Insights on BOH Logistics

BOH Logistics
February 18, 2023

How to Optimise Back of House Logistics and Central Store Operations

Discover effective strategies for optimising back of house logistics and central store operations to streamline your supply chain, reduce costs, and increase efficiency.

The back of house logistics and central store operations play a crucial role in ensuring that products are delivered to the right place at the right time. Optimising these operations can help reduce costs, increase efficiency and improve the overall customer experience. In this article, we will explore the best strategies for optimising back of house logistics and central store operations.

Understanding Back of House Logistics and Central Store Operations

Back of house logistics and central store operations involve managing inventory, processing orders, and ensuring that products are delivered to the correct location. This is a complex process that requires effective communication and collaboration between various departments within the organisation. By understanding the intricacies of this process, you can identify areas for improvement and implement strategies to increase efficiency.

Efficient Inventory Management

Effective inventory management is essential for optimising back of house logistics and central store operations. This involves accurately tracking inventory levels, forecasting demand, and ordering products in a timely manner. By having a clear understanding of inventory levels, you can avoid overstocking and understocking, reducing costs and improving overall efficiency.

Streamlining Order Fulfilment and Implementing the Right MHE

Streamlining order fulfilment is another key strategy for optimising back of house logistics and central store operations. This involves ensuring that orders are processed and delivered quickly and accurately. By implementing efficient order processing procedures, such as automated picking and packing, you can reduce the time and labour required for order fulfilment.

Embracing Technology

Technology can play a significant role in optimising back of house logistics and central store operations. By implementing an automated inventory management system, for example, you can reduce the risk of errors and ensure accurate tracking of inventory levels. Additionally, technology can be used to streamline order fulfilment processes, such as through the use of automated picking and packing systems.

Training and Development

Training and development of staff is crucial for optimising back of house logistics and central store operations. By ensuring that employees are trained on the latest inventory management and order fulfilment procedures, you can increase efficiency and reduce errors. Additionally, investing in employee development can improve staff morale and reduce turnover rates.

By implementing strategies such as efficient inventory management, streamlined order fulfilment, technology adoption, and staff training and development, you can increase efficiency, reduce costs, and improve the overall customer experience. By following the tips outlined in this guide, you can take your supply chain management to the next level and achieve greater success in your business.

Contact us today, trace. your supply chain consulting partner.

BOH Logistics
February 18, 2023

10 Ways Hospitals Can Improve Supply Chain, Back of House Logistics, and Central Store Operations

Here are ten ways that hospitals can improve their supply chain, back of house logistics, and central store operations.

As the world adjusts to life after the COVID-19 pandemic, hospitals have been under increased pressure to ensure the efficient functioning of their supply chain, back of house logistics, and central store operations. Hospitals need to maintain an adequate inventory of essential medical supplies, consumables and equipment, while also ensuring their timely delivery to different departments and facilities.

Here are ten ways that hospitals can improve their supply chain, back of house logistics, and central store operations.

Centralise Procurement Processes

Centralising procurement processes helps hospitals to consolidate their purchasing power, streamline the purchasing process, and negotiate better prices with suppliers. This can result in cost savings, which can be used to fund other critical healthcare initiatives.

Invest in a Robust Inventory Management System

A robust inventory management system is essential for hospitals to keep track of their stock levels and replenish supplies on time. An inventory management system can help hospitals avoid stock-outs, reduce waste, and minimise the risk of expired products.

Leverage Automation Technologies

Automation technologies, such as robotics and artificial intelligence, can help hospitals to streamline their supply chain and back of house logistics. For example, robotic process automation (RPA) can automate repetitive tasks, while AI can optimise inventory levels and predict demand.

Implement Lean Practices

Lean practices are based on the principles of eliminating waste and improving efficiency. By implementing lean practices, hospitals can optimise their supply chain, reduce costs, and improve the quality of care they provide.

Focus on Supplier Relationship Management

A good supplier relationship management program can help hospitals to develop strong partnerships with their suppliers. This can lead to better pricing, improved delivery times, and better overall service quality.

Develop a Contingency Plan

Hospitals must develop a contingency plan to manage unforeseen events such as natural disasters, pandemics, or other emergencies. A contingency plan can help hospitals to ensure continuity of supplies and minimise disruption to patient care.

Monitor Key Performance Indicators (KPIs)

KPIs are essential metrics that help hospitals to measure their performance and identify areas for improvement. By monitoring KPIs, hospitals can track their progress, identify bottlenecks, and make data-driven decisions to improve their supply chain and logistics.

Implement Vendor-Managed Inventory (VMI)

VMI is a process where the supplier takes responsibility for managing the inventory at the hospital. This can help hospitals to reduce the burden of managing inventory, minimise stock-outs, and ensure timely replenishment.

Optimise Transport and Delivery

Optimising transport and delivery can help hospitals to reduce costs, improve efficiency, and ensure timely delivery of supplies. This can be achieved by using the right mode of transportation, optimising delivery routes, and using technology to track shipments.

Develop a Strong Culture of Continuous Improvement

Finally, hospitals must develop a strong culture of continuous improvement to ensure that they remain agile and responsive to changes in their environment. By continuously improving their supply chain and logistics, hospitals can provide better care to their patients while minimising costs.

Contact us today, trace. your supply chain consulting partner.

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