Strengthening Public Healthcare Supply Chains with Technology - Justin Chan, Trace Consultants

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Supply chain management in the healthcare network

Australia’s healthcare supply chains are primarily managed on the State level. In some States, a public institution is delegated with the responsibility of providing supply chain functions to service the healthcare network. As examples, HealthShare Victoria (HSV) and HealthShare NSW (HSN) are the respective entities in Victoria and NSW that manage supply chain surety, procurement and logistics on behalf of their States’ public health system. A crucial aspect of their roles lie in the supply and distribution of PPE, pharmaceuticals and other medical inventory to public hospitals, clinics and other health providers.

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Art and science of balancing inventory levels

State health supply chains necessitate a delicate balancing act to support the healthcare system. Pandemics like COVID-19 exposed vulnerabilities in an underequipped supply chain, with essential medical supplies seeing supply shocks and highlighting the need for greater resilience. On the other hand, holding too much medical stock will lead to waste, as many perishable items have limited shelf lives. Excessive stockpiling may also divert resources away from other essential healthcare services in supply chain management.  

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Resilience in complex supply chains

With a recent pandemic in mind and the costs of carrying inventory at an all-time high, it is now more pertinent than ever for centralised health institutions such as HSV and HSN to proactively transform their capabilities in people, processes and technology to build stronger and more flexible State healthcare supply chains. The rapidly evolving and complex nature of medical supply chains – which involve many stakeholders, stringent regulations and critical delivery timelines, call for a level of adaptation that institutions must be prepared for.

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The Role of Technology

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In the highly volatile landscape of the public healthcare system, it is crucial that centralised providers begin to adopt leading technologies to bolster planning and inventory management processes. Advanced tools such as AI (artificial intelligence) powered forecasting, dynamic inventory planning and logistic networks optimisation can work in harmony to support a resilient and responsive supply chain.

Enhanced Demand Forecasting

AI and advanced analytics have transformed demand forecasting by enabling highly accurate predictions based on real-time data. Machine Learning frameworks, predictive analytics platforms, and cloud-based AI tools help to automate data analysis, detect trends and forecast future demand with precision.

For centralised health service providers, enhanced demand forecasting is essential to ensure the timely availability of critical medical supplies and equipment to each State’s healthcare network. When considering the application of these tools, the key will lie in establishing clear objectives and leveraging scalable solutions to gradually build up data-driven forecasting capabilities. External variables such as public health trends and regulatory changes could also be incorporated to support a comprehensive implementation.

Dynamic Inventory Management

Dynamic inventory management tools leverage advanced technologies to optimise inventory levels, ensuring that in times of change or disruption, distributors of essential medical supplies can avoid stockouts and gain real-time inventory visibility over the supply chain.  

At the same time, these tools help to minimise holding costs and wasted stock. AI modelling can aid in inventory management for medical products with varying shelf lives or batch requirements by factoring in expiration dates, regulatory changes and more. This technology can also segment inventory based on product types, enhancing accuracy when planning inventory levels for items in high-demand or with complex storage requirements.  

Logistics Network Optimisation

Logistics network optimisation technology is crucial for centralised health service providers aiming to reduce transportation costs, improve delivery times and streamline health supply chain efficiency.

Key solutions including transportation management systems, route optimisation tools and AI-powered logistics platforms enable dynamic adjustments to delivery schedules and account for unforeseen factors such as traffic, weather and demand surges. In times of emergency, AI algorithms can also reroute shipments in response to real-time data and prioritise deliveries for urgent medical supplies.  

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How Trace Consultants Can Assist State Health Institutions

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Trace Consultants’ expertise in healthcare supply chains, along with being an approved seller on the federal BuyICT panel, positions us as a strategic partner for State health institutions.

Enhanced Demand Forecasting

trace. can provide AI-driven forecasting tools that deliver precise demand predictions for critical medical supplies. These solutions help centralised health service providers ensure timely delivery and make data-driven decisions by integrating real-time insights and public health trends.

Dynamic Inventory Management

Our consultants can implement inventory management systems to optimise stock levels, reduce waste, and prevent shortages. Using AI-driven modelling, these tools handle diverse product requirements, enabling real-time adaptability and efficient inventory control.

Logistics Network Optimisation

We can enhance your logistics efficiency with AI-powered tools that optimise routes, reduce costs, and respond dynamically to disruptions. In emergencies, these systems prioritise and reroute shipments, ensuring critical supplies are delivered promptly.

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Next Steps

Public health entities are a key line of defence for States to protect the lives of Australians. To do so, modernising supply chain capabilities and technologies is the key to ensure a resilient and flexible healthcare network that can adapt to future health events. trace. is positioned well to support the State governments in carrying out this objective.  

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Justin Chan

Consultant

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Robotic Process Automation (RPA): Rapidly Unlocking Efficiency in Business Operations by Tim Fagan

In today’s dynamic business environment, where efficiency, agility, and scalability are paramount, Robotic Process Automation (RPA) is transforming the way companies function. RPA refers to software robots, or “bots", that can handle repetitive, rule-based tasks traditionally managed by humans. By leveraging RPA, businesses can improve productivity, reduce costs, and enable employees to focus on strategic, high-value activities. As RPA technology continues to develop, it offers significant opportunities for organisations to streamline workflows, minimise errors, and drive sustainable growth.

This article explores the fundamentals of RPA, the advantages it brings to businesses, emerging trends in the field, leading RPA vendors, and how the trace. team can help your organisation fully capitalise on RPA’s potential.

A Quick Overview of Robotic Process Automation (RPA)

RPA enables bots to mimic human actions within digital systems, performing tasks such as data entry, invoice processing, and responding to customer queries. Unlike traditional automation that requires extensive programming, RPA is designed to integrate with existing systems, making it accessible and adaptable across various business functions. These bots can operate 24/7, executing tasks faster and with greater accuracy than human counterparts, helping organisations increase speed, accuracy, and scalability in operations.

The Benefits of RPA for Businesses

Implementing RPA delivers multiple advantages that can drive significant improvements across business functions:

1. Increased Efficiency: RPA automates repetitive, high-volume tasks, resulting in faster and more precise outcomes. This efficiency enhancement frees employees from mundane work, enabling them to focus on complex, value-driven tasks.

2. Cost Savings: By reducing labour-intensive processes, RPA lowers staffing costs and minimises expenses related to human error. Many companies experience substantial cost savings, often achieving rapid returns on their RPA investments.

3. Enhanced Accuracy and Compliance: RPA bots execute tasks with consistent accuracy, minimising the risk of errors and ensuring adherence to regulatory standards. This compliance is especially valuable in sectors with strict regulations.

4. Scalability and Flexibility: RPA enables businesses to scale automation efforts up or down as needed, providing flexibility to handle seasonal spikes or fluctuating workloads.

5. Improved Employee Satisfaction: Automating repetitive tasks allows employees to focus on more rewarding work, boosting morale and allowing organisations to deploy their workforce in roles that drive innovation and growth.

Emerging Trends in RPA

As RPA technology advances, it incorporates new capabilities that extend its impact across industries. Key trends currently shaping the RPA landscape include:

1. Intelligent Automation (IA): RPA combined with Artificial Intelligence (AI) and Machine Learning (ML) enables Intelligent Automation (IA), which goes beyond simple task automation. IA bots can interpret unstructured data (such as emails or documents), recognise patterns, and make decisions, adding a cognitive element to traditional RPA.

2. AI-Led Opportunity Identification: AI-powered tools are increasingly used to identify automation opportunities by analysing operational data, such as timestamps or communications. By understanding the frequency and volume of tasks, AI can make recommendations for automation, helping companies prioritise projects for maximum impact.

3. Hyper automation: Hyper automation is the integration of multiple technologies—RPA, AI, ML, and analytics—to automate complex, end-to-end workflows. This holistic approach enables organisations to achieve complete operational transformation, accelerating digital transformation.

4. Process Mining and Task Mining: Process mining and task mining tools analyse workflows to uncover inefficiencies and automation opportunities. These tools enable companies to ensure that RPA implementations target the most impactful areas, enhancing overall operational efficiency.

5. Low-Code/No-Code RPA: As low-code and no-code platforms become more popular, RPA solutions like Microsoft Power Automate are becoming accessible to non-technical users. These platforms allow business users to design and deploy automation workflows without extensive coding knowledge, encouraging cross-functional collaboration and democratising automation.

Leading RPA Vendors

The RPA market is highly competitive, offering diverse solutions for various business needs. Some of the top RPA vendors include:

• Microsoft Power Automate: Part of Microsoft’s Power Platform, Power Automate integrates seamlessly with Microsoft applications, making it a strong choice for organisations already using Microsoft products.

• UiPath: Known for its ease of use and extensive capabilities, UiPath is a leading RPA provider offering AI and analytics solutions that suit enterprise-grade automation needs.

• Automation Anywhere: A major player in cloud-native RPA, Automation Anywhere supports intelligent automation and is widely used in finance, healthcare, and retail.

How trace. Can Help You Leverage RPA

trace. understands that effective RPA implementation is more than just adopting new software; it requires a strategic approach customised to your organisation’s unique needs and objectives. Our team has a wealth of experience in supply chain management and operational optimisation, making us well-equipped to support your RPA journey.

How trace. Can Help:

1. Process Assessment and Strategy Development: We conduct an in-depth analysis of your existing workflows to identify where RPA can provide the greatest value. By understanding your business processes, we design an RPA strategy that aligns with your goals and maximises efficiency gains.

2. Solution Design and Implementation: Our experts collaborate with your team to create RPA solutions that integrate smoothly with your workflows. From data entry automation to reporting, we deliver scalable, secure solutions that are easy for your team to adopt.

3. Vendor Selection and Customisation: We help you evaluate RPA platforms based on features, scalability, and cost, recommending the best fit for your business. We then customise the solution to ensure it meets your specific requirements.

4. Training and Change Management: Successful RPA adoption relies on a supportive work environment. We offer training to help your team adapt, along with change management services to ensure smooth implementation with minimal disruption.

5. Continuous Improvement and Support: Our team provides ongoing support, monitoring RPA performance, identifying new automation opportunities, and adjusting as needed to keep your RPA solutions optimised.

Final Thoughts

Robotic Process Automation is a transformative technology that streamlines operations, reduces costs, and boosts productivity. However, to unlock its full potential, companies need an experienced partner. trace. brings a track record of delivering results-oriented automation solutions, helping businesses drive efficiency and achieve sustainable growth. Whether you’re just starting with RPA or expanding existing automation, our team can guide your business to success in an increasingly automated world.

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Tim Fagan

Senior Manager

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Enhancing Supply Chain Management with Low-Code Technologies - by Mathew Tolley

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In the rapidly evolving landscape of supply chain management, low-code platforms like Microsoft Power Apps and Mendix empower companies to swiftly develop custom applications that integrate various data sources and device inputs (think Internet-of-Things (IoT) devices) without the need for extensive coding expertise. This democratisation of app development enables organisations to build solutions that connect several different services and inputs, allowing them to monitor supply chains in real-time and proactively address issues, significantly improving operational efficiency.

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How Low-Code Platforms Assist with Solution Development

Low-code development platforms simplify the process of building applications by providing a graphical user interface and pre-built templates. Microsoft Power Apps, for instance, allows users to drag and drop components to create. Benefits for companies include:

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1. Simplified Development Process

Users can create custom applications quickly, reducing the time and cost associated with traditional software development. This agility is crucial for supply chain operations that require swift adjustments to changing conditions.

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2. Seamless IoT Integration

Power Apps can connect to IoT hubs and devices, enabling the collection and analysis of sensor data, such as weights on a shelf, or RFID tag scans. This integration facilitates real-time monitoring of assets, environmental conditions, and other critical parameters in the supply chain.

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3. Real-Time Data Visualisation

The platform allows for the creation of dashboards and reports that visualise data in real-time. Decision-makers can access insights instantly, enabling proactive responses to potential disruptions.

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4. Scalability and Flexibility

As business needs evolve, applications built on Power Apps can be easily modified or scaled, ensuring long-term relevance and utility.

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Examples of Low-Code in Supply Chain Management

Several companies have embraced low-code platforms to enhance their supply chain operations. Here are two relevant examples:

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AntTail: Tackling Last-Mile Medication Delivery with Mendix Low-Code Platform

AntTail, a Netherlands-based company specialising in pharmaceutical supply chain solutions, has significantly enhanced the last-mile delivery of medications. Recognising the critical importance of temperature control in managing pharmaceuticals, AntTail developed a smart application using the Mendix low-code platform that integrates IoT sensors to monitor and ensure the integrity of medications during transit. By placing IoT sensors within medication packages, they continuously track temperature conditions throughout the delivery process. This real-time data ensures that any deviations from the required temperature range are immediately identified, allowing for prompt corrective action.

Utilising the flexibility of Mendix's low-code platform, AntTail rapidly developed an application that collects and analyses sensor data, providing actionable insights for all stakeholders—including manufacturers, distributors, and patients. This end-to-end visibility helps in tracking shipments, verifying product authenticity, and ensuring timely deliveries.

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Outcome and opportunities.

AntTail's solution assists pharmaceutical companies in complying with stringent regulations regarding the handling and transportation of medications by offering detailed records of temperature data for compliance audits and quality assurance processes. By guaranteeing that medications are stored and transported under optimal conditions, AntTail enhances patient safety and trust, reducing the risk of compromised medications reaching end-users. Additionally, the proactive monitoring system minimises product waste caused by spoilage, leading to significant cost savings for pharmaceutical companies.

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Ardent Mills: Enhancing Supply Chain Operations with Microsoft Power Apps

Ardent Mills, the leading flour-milling and ingredient company in the United States, leveraged Microsoft Power Apps to streamline their supply chain and operational processes. Facing challenges with data silos and manual workflows across numerous facilities, they sought a solution to enhance efficiency, data accessibility, and collaboration—without the extensive time and costs associated with traditional software development.

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Custom apps for anyone, by anyone.

By utilising the low-code capabilities of Microsoft Power Apps, Ardent Mills empowered their employees—regardless of technical expertise—to develop over 20 custom applications. These apps automated and digitised various manual processes, including inventory management, equipment inspections, and quality control procedures. The swift development cycle meant the company could promptly address specific operational needs, significantly improving efficiency.

Integrating Power Apps with Microsoft Dataverse, Ardent Mills established a centralised data platform that ensured consistent and accurate information across the organisation. Coupled with Power BI, they gained advanced analytics and real-time insights into supply chain operations, facilitating better decision-making and forecasting. The custom applications also enhanced collaboration among teams spread across different locations. For example, an app known as “Cross Check” ensures equipment is calibrated consistently across sites to maintain the quality of flour produced. This app allows quality managers and lab technicians from different plants to enter data directly, and it's currently live across 35 plants. Used monthly by over 70 quality managers, lab technicians, and others, it facilitates approximately 170 checks each month.

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Outcome and opportunities.

By automating manual tasks, Ardent Mills reduced operational costs and minimised errors associated with paper-based processes. The scalability of Power Apps allowed them to continuously evolve their applications as business needs changed, ensuring long-term value and adaptability. This approach not only streamlined their operations but also fostered a culture of innovation and collaboration within the company.

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How Trace Consultants Can Assist Australian Companies

In light of the transformative benefits demonstrated by AntTail and Ardent Mills through the adoption of low-code platforms, Australian companies stand to gain significantly by embarking on a similar journey. Trace is uniquely positioned to guide businesses through the design, development, and deployment of tailored low-code solutions that enhance supply chain management. Here's how we can assist:

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1. Strategic Assessment and Road mapping

To help your business maximise the benefits of low-code applications, we start by conducting a thorough supply chain analysis. Our team performs a comprehensive assessment of your current supply chain processes to identify areas where integrating low-code solutions can deliver the most value. By pinpointing these key areas, we can recommend targeted solutions that enhance efficiency and visibility across your entire supply chain.

Following this, we assist in developing a tailored technology strategy. We work with you to formulate a strategic roadmap that aligns technological solutions with your specific supply chain objectives, ensuring a focused approach to digital transformation. This roadmap guides the implementation of low-code applications in a way that supports your goals, optimises processes, and facilitates a smooth transition to more advanced supply chain management.

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2. Design and Development of Custom Low-Code Applications

Leveraging our expertise in low-code platforms like Microsoft Power Apps, our team designs custom applications tailored to address your specific operational challenges. Whether it's demand planning, inventory management, or real-time asset monitoring, we create solutions that streamline processes and enhance efficiency. By focusing on your unique needs, we ensure that the applications we develop not only solve immediate issues but also contribute to long-term operational success.

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3. Seamless Integration and Deployment

We ensure that new applications integrate seamlessly with your existing systems such as ERP, CRM, and legacy supply chain applications, providing a unified platform for all supply chain activities. Our integration process minimises disruptions and ensures that all components of your supply chain work harmoniously together. Additionally, we provide comprehensive training for your staff to maximise the adoption and effective use of new applications. By fostering a culture of innovation within your organisation, we help your team embrace new technologies confidently and efficiently.

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Benefits of Partnering with Trace Consultants

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1. Accelerated Implementation

Our expertise significantly reduces the time from concept to deployment. By streamlining the development process and leveraging the efficiencies of low-code platforms, we enable you to realise benefits much sooner than traditional development methods would allow. This rapid turnaround not only accelerates your return on investment but also allows your business to respond quickly to market changes and opportunities.

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2. Cost-Effective Solutions

By utilising low-code platforms, we minimise development costs while delivering high-quality, customised applications tailored to your specific needs. The reduced need for extensive coding and shorter development cycles mean lower expenditure without compromising on functionality or quality.

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3. Empowered Workforce

Through comprehensive training and the implementation of user-friendly applications, we empower your employees to actively contribute to process improvements and innovation. By involving your team in the development and utilisation of these tools, we foster a culture of continuous improvement and engagement. The low-code ecosystem is a great way to engage super users in developing and improving tactical solutions, while adhering to IT governance policies on architecture, security, and access.

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Conclusion

The success stories of AntTail and Ardent Mills illustrate the profound impact that low-code platforms can have on supply chain management. By partnering with Trace, Australian companies can unlock similar benefits—enhancing operational efficiency, engaging users in solution design, and improving processes and technology in a cost effective way.

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Mathew Tolley

Partner

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