Assessing Online Fulfilment Options

May 8, 2023

Rise of online fulfillment.

Online volumes from a supply chain perspective are now reaching critical tipping points for Australian retailers – where key investment decisions are required – in order to support sustainable and efficient competition into the future.

Australia Post -eCommerce Industry eCommerce Industry Report 2023

Some example questions emerging for Australian retailers include: 

Centralised or Decentralised?

To what degree should we centralise our online fulfilment physical network?

Together or Dedicated?

To what degree should we bring together our store and online fulfilment operations?

Manual or Automated?

To what degree should we automated our online fulfilment – given volumes, product profile, etc.?

Push or Pull?

What is the optimal inventory operating model for online fulfilment?

Technology Options?

It is only once an organisation has a relative feel for the above that specific technology options should be considered.

What are the strategic online fulfilment options?

A key strategic decision for retailers is choosing the right online fulfilment channel, be it traditional stores, dark stores, dedicated online centres, or shared distribution centres.

How can online fulfilment channel achieve faster and cheaper online fulfilment whilst avoiding the “white elephant” when making strategic investment decisions ?

Finding the optimal channel will come from balancing factors such as range, responsiveness, product complexity, market maturity, set-up costs, and operating costs. By carefully assessing these elements, retailers can establish an efficient fulfilment system tailored to their needs, boosting customer satisfaction and driving long-term success.

It is never one consideration in isolation – the challenge is to overlay the considerations and identify the optimal point when balancing trade-offs.

Fulfilment Options

Store Fulfilment

Manual

Semi-automated

Automated

Dedicated Online HUBs

Dark Stores

Semi-automated

Automated

Co-located

Manual

Semi-automated

Automated

The visual below highlights the fulfilment options across two dimensions. On the Y-axis, level of centralisation and on the X-axis, level of automation.

What are the key supply chain considerations?

How can retailers shortlist online fulfilment options for consideration?

It can be daunting knowing where to start. At trace. we recognise it can be difficult to understand the strengths and respective trade-offs of common approaches to online fulfilment. This is why we offer a simple questionnaire to support our clients translate what they know of their existing business strategy, and targeted customer offer, into a shortlist of potential Online Fulfilment Models.

This hypothesis driven analysis simplifies the path forward by ruling out options that are not complementary to your strategic considerations.

Deeper analysis is often required, however this table can highlight the relative trade-offs to help shortlist scenarios for modelling.

Is your business transitioning from store fulfilment to dedicated or co-located fulfilment?

How to find the right online fulfilment option.

Below is an example 3 phase approach for this type of project.

1. Analyse & Design 2. Scenario Modelling   3. Business Case & Implementation

Our approach to helping our clients identify, select, design and implement the optimal online fulfilment option is hypothesis driven, structured and fact-based. We utilise a range of in-house developed tools for this analysis.

The objective is to design a network and online fulfilment capability that is able to deliver on the target customer promise at the optimal operating costs – whilst also providing a level of resilience to changing operating conditions – for example, as customer demands, product profiles, volumes, etc. continue to change and evolve.

Selecting Online Fulfilment Technology

Highly interrelated to the strategic direction is the selection of the technology to support the fulfilment solution. Below are some example options to consider – each with varying trade-offs that require balanced assessment.

Core Picking Technology

Traditional

Person to Goods (PTG)

Popular & Emerging

Goods to Person (GTP)

Goods to Robot (GTR)

“…GTP and GTR can be 6 to 16 times more productive than traditional PTG…”

Picking Support Technology

Traditional

RF

Voice-Picking

Light Directed

Display

Augmented Reality

Picking Methods: Cluster Picking, Batch Picking, Zone Picking

Popular & Emerging

Autostore

Mobile Autonomous Robots

Multi-shuttle ASRS

Perfect Pick

Carousels (legacy)

Vertical Lift Modules (legacy)

Mini Load ASRS (legacy)

Order Consolidation and Unit Sortation

Traditional

Put Walls (Batch to Order)

Popular & Emerging

Sure Sorter (Automated Put Walls)

Unit Sorters (Tilt Trays, Cross Belt, Bombay)

Pocket Sorter (Overhead Sorter)

Don’t let inventory be an after-thought.

Inventory management can be complex…

Extensive SKU Ranges

Multitude of Stocking Locations

Multiple Channels

Service Level Targets

Working Capital Targets

Customer Expectations

Large Vendor Lists

Varying Product Profiles

Demand Patterns & Variability

Product Lifecycles

Promotional Activity

Lead Time Variability

Storage Capacity Constraints

Returns & Excess Stock Mgt

Below we have listed a few drivers for the ‘big’ inventory questions – this assumes a co-located facility with a level of automation

Contact us today, trace. your supply chain consulting partner.

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Warehouse & Transport
February 17, 2023

A Well-designed Omnichannel Distribution Network is key for Retail Success

Key principles for building an omnichannel warehouse distribution network that is optimised for cost efficiency.

Allocating capital, deploying assets and positioning inventory well in a supply chain network is critical to delivering the right service at the right cost. Supply chains often evolve organically and for some organisations, become awkward collections of sites, sources and inventory.

In the competitive world of retail, a well-designed and optimised omnichannel distribution network can be the key to success. With the rise of e-commerce and changing consumer demands, retailers must focus on network footprint design to optimise fixed, variable, and transport costs.

In this article, we will explore key principles for building an omnichannel distribution network that is optimised for cost efficiency.

Optimise Warehouse Network Footprint Design

To minimise fixed costs, retailers must design an optimised network footprint. This involves locating distribution centers and warehouses in strategic locations to reduce transportation costs and increase delivery speed. By analysing transportation routes and customer demand patterns, retailers can identify the optimal location for each facility to reduce fixed costs and improve overall efficiency.

Utilise Variable Cost Reduction Strategies

Variable costs, such as labor and energy costs, can be optimised through the use of technology and automation. By investing in technologies such as robotics and AI, retailers can reduce labor costs and increase accuracy and efficiency. Additionally, the use of energy-efficient technologies can reduce energy costs and minimise the environmental impact of the distribution network.

Leverage Advanced Analytics and AI

To optimise transport costs, retailers should leverage advanced analytics and AI technologies. By analysing transportation data, retailers can identify inefficiencies and optimise routes to reduce costs and improve delivery times. Additionally, the use of AI can improve demand forecasting and inventory management, reducing the need for costly expedited shipping.

Embrace Innovation and Experimentation

As the retail industry continues to evolve, retailers must be willing to embrace innovation and experiment with new technologies and processes. This can involve exploring new delivery models, such as same-day or on-demand delivery, or leveraging emerging technologies such as blockchain or IoT to improve supply chain transparency and efficiency.

Build a Culture of Continuous Improvement

To sustain a successful omnichannel distribution network, retailers must build a culture of continuous improvement. This involves encouraging cross-functional collaboration and fostering a culture of innovation and experimentation. By continuously seeking out new ways to optimise costs and improve the supply chain, retailers can stay ahead of the competition and provide superior customer experiences.

Building an optimised omnichannel distribution network requires a focus on network footprint design and cost optimisation. By optimising fixed and variable costs and leveraging advanced analytics and AI, retailers can improve efficiency and reduce costs. By embracing innovation and experimentation and building a culture of continuous improvement, retailers can stay ahead of the competition and provide superior customer experiences.

Allocating capital, deploying assets and positioning inventory well in a supply chain network is critical to delivering the right service at the right cost. Supply chains often evolve organically and for some organisations, become awkward collections of sites, sources and inventory.

Warehouse Network Design is a strategic review – often at board and c-suite level – where a retailer is seeking to lock in their network footprint, asset profile, infrastructure and capabilities decisions for the future. It clearly pays to get these decisions right and the consequences of getting them wrong often can result in years, if not decades of pain.

Scenario modelling is a practice trace. has strong capabilities in. We are here to assist retailers determine – what is the optimal network for their business?

Supply Chain Network- Cost Profile
Illustrative Scenario Modelling to inform Network Design

Contact us today, trace. your supply chain consulting partner.

Warehouse & Transport
December 29, 2023

Designing for Efficiency: Principles of Warehouse Layout Design

A warehouse is more than just an empty space for storing stock — it's a critical hub for managing inventory, fulfilling orders, and ensuring the smooth operation of supply chain activities. Every square foot counts in the complex supply chain environment.

A warehouse is more than just an empty space for storing stock — it's a critical hub for managing inventory, fulfilling orders, and ensuring the smooth operation of supply chain activities. Every square foot counts in the complex supply chain environment.

When considering renting or purchasing a warehouse, you should look beyond storage capacity. Also, evaluate how well you can conduct business operations in the given space. Accessibility, space utilisation, and workflow efficiency are other pivotal factors in this decision.

A well-thought-out warehouse layout is key to streamlining processes, enhancing productivity, and effectively managing the warehouse and all related operations. Delve into the fundamental principles of warehouse layout planning to design a productive warehouse.

The Difference Well-Designed Warehouses Make

Planning a warehouse layout is a significant investment of time, energy, and financial resources. When managed well, it yields long-term benefits far outweighing the initial costs. The effort put into planning and designing an optimal layout pays dividends in the form of a streamlined and more effective operation.

A warehouse design tailored to align with your company's operations and needs simplifies work processes, benefiting the entire team. With a layout that supports your specific operational flow, you can anticipate a smoother, more efficient work environment. This results in fewer disruptions to minor and major operations, increasing consistency and reliability in your business activities.

A warehouse is an ecosystem that supports and enhances your business operations. Paying attention, even to the finest details, can create a space adaptable for future growth and changes.

Design Principles of Warehouse Layout Planning

Creating warehouse layouts is inherently flexible. While there is no one-size-fits-all blueprint, certain proven and tested principles of warehouse layout planning can guide you in designing a space that works for you.

  • Maximising Space Utilisation: One of the primary principles is the efficient use of available space. It involves strategically organising storage areas, aisles, and workstations to maximise storage capacity and minimise wasted space. It's essential to consider both vertical and horizontal space, utilising shelving and stacking methods that make the most of the warehouse's footprint.
  • Optimising Workflow: A well-planned warehouse layout facilitates smooth workflow. Opt for a space that allows a logical and efficient flow of materials and employees through the facility. Placement of goods should be based on the frequency of access and the sequence of operations, from receiving to shipping, to minimise movement and handling time.
  • Flexibility and Scalability: A flexible warehouse layout can adapt to changing business needs and market demands. You may implement scalable storage solutions and modular designs that can quickly reconfigure as inventory levels and operational requirements evolve.
  • Safety Considerations: Safety is paramount in warehouse design. Layouts should ensure clear visibility, minimise the risk of accidents, and comply with regulatory safety standards. Ensure adequate spacing for safe movement, attach proper signage, and seek ergonomic solutions to prevent workplace injuries.
  • Technology Integration: warehouses benefit greatly from integrating modern technology into their layout. Innovative upgrades can optimise picking processes, inventory management, and overall operational efficiency.

Things to Consider When Creating a Warehouse Layout

Besides familiarising yourself with popular design principles, it is also helpful to be keen on the factors that critically affect the feasibility of a specific blueprint. These components may help refine your plans for warehouse design:

  • Product Profile: A company's product profile can dictate storage requirements and levels of automation. For example, bulky items might need larger shelving spaces, while fragile items require secure, cushioned storage. An automated retrieval system might be ideal for highly standardised and durable products, enhancing efficiency and reducing manual handling. Conversely, products that require careful handling might necessitate more manual processes. 
  • Demand Profile: Understanding a company's demand profile is crucial for effective warehouse layout planning. Demand often peaks during certain seasons, requiring a layout accommodating fluctuations. Easy access to high-demand items is essential to expedite order processing during peak seasons. You must strategically position fast-moving SKUs to minimise picking time and improve workflow efficiency. In comparison, you can store slow-moving SKUs in less accessible areas. 
  • Number of Workers: The size of your workforce impacts the layout design, too. More workers necessitate adequate space for safe and efficient movement. The layout should promote a systemic workflow that minimises bottlenecks and allows workers to perform tasks without hindrance.
  • Location: The geographical location of your warehouse can influence its layout. Factors like climate, local regulations, and proximity to transport links should be considered. For example, in areas prone to severe weather, your layout must prioritise protective storage solutions. In contrast, warehouses in urban neighbourhoods should focus on maximising vertical space due to limited ground area.
  • Capacity Requirements: Consider your business' capacity requirements when designing a warehouse layout to ensure efficient storage and operations. Adequate space planning is essential to accommodate inventory needs, equipment, and future growth, optimising the warehouse's functionality and minimising disruptions.

More Ways to Make a Warehouse Efficient

Designing a blueprint tailored to a business's specifications is crucial in creating an efficient warehouse. However, the enhancements do not end there — fine-tune some of its aspects once the design materialises into a solid structure.

To make a warehouse more efficient, consider these suggestions:

  • Warehouse Automation: Implement automated sorting, picking, and packing systems. You can reduce manual errors, speed up processes, and significantly increase productivity.
  • Regular Training for Staff: Ensure staff are well-trained and updated on the latest warehouse operations and safety protocols. 
  • Continuous Improvement Process: Regularly assess and update the warehouse layout and processes based on changing business needs and technological advancements.
  • Energy Efficiency Measures: Adopt energy-efficient lighting and machinery. This initiative reduces operational costs and contributes to a more sustainable environment.

These enhancements, especially when coupled with warehouse automation, can significantly improve the efficiency and functionality of your warehouse, leading to a smoother flow of operations and a better bottom line.

What is warehouse inventory management (WMS)?

After selecting or building a location with your ideal warehouse configurations, it's time to learn how to manage the space better. Warehouse inventory management involves overseeing the warehouse's storage, handling, and tracking of goods. It includes managing stock levels, ensuring accurate record-keeping, and coordinating the movement of goods in and out of the warehouse.

Effective WMS is vital to your business, particularly regarding supply chain management. It ensures that inventory is stored efficiently, minimises the risk of stockouts or overstocking, and facilitates timely order fulfilment. A good system directly affects the efficiency of your supply chain, impacting everything from production schedules to customer satisfaction.

Choosing the Warehouse Management System for You

Nowadays, there are countless options for ‘off the shelf’ WMS. These systems come in different variants, catering to a multitude of business sizes and types. However, for those with specific requirements, there's also the option to customise a system to suit your unique demands. 

Regardless of the type of WMS you choose, trace. is here to support you. We can help you understand key gaps and opportunities, define your functional requirements, go to market and select a vendor as well as implement the solution. We leverage our tools and expertise to respond to the needs of modern businesses. Our team is committed to working closely with you, understanding your challenges and goals, and addressing your growing needs. trace. is your partner in optimising warehouse operations.

Warehouse & Transport
April 1, 2024

How Optimized Warehouse Design and Technology Elevate Business Efficiency and Service

The optimization of warehouse space, layouts, and workflows plays a crucial role in enhancing the efficiency of receive, pick, pack, process, and dispatch operations.

How Optimized Warehouse Design and Technology Elevate Business Efficiency and Service

In today’s fast-paced market, the efficiency of warehouse operations directly impacts a business's ability to serve its customers effectively, manage operating costs, and maintain competitive advantage. The optimization of warehouse space, layouts, and workflows plays a crucial role in enhancing the efficiency of receive, pick, pack, process, and dispatch operations. Moreover, the integration of new technologies—from automation in warehouse operations to advanced order and warehouse management systems—is revolutionizing how businesses manage inventory, fulfill orders, and respond to customer demands. This article delves into how effectively designed warehouse spaces and the adoption of new technologies can significantly boost labor efficiency and overall service performance. Additionally, we will explore how trace consultants can assist organizations in modeling their warehouse capacity requirements, determining the optimal network configuration, and designing efficient workflows.

The Impact of Warehouse Design on Efficiency

Space Optimization

Efficient warehouse space utilization ensures that businesses can store the maximum number of items while maintaining easy access for picking and packing. High-density storage solutions, such as dynamic racking systems, can significantly increase storage capacity and reduce the need for extensive physical infrastructure. Effective space planning also involves considering the type of inventory and its turnover rate to allocate space strategically, minimizing wasted movement and improving labor efficiency.

Strategic Layout Planning

The layout of a warehouse directly affects the speed and accuracy of order fulfillment processes. A layout designed with an understanding of the flow of goods—from receiving to shipping—can drastically reduce travel time and handling. Key considerations include placing high-demand items closer to the packing area and employing zone picking strategies to minimize congestion. The goal is to create a seamless flow that reduces bottlenecks and optimizes the use of available resources.

Workflow Optimization

Optimizing workflows involves streamlining operations to reduce manual handling, errors, and delays. This can be achieved by implementing standardized procedures for receiving, storing, picking, and shipping goods. Continuous process improvement methodologies, such as Lean and Six Sigma, can be instrumental in identifying inefficiencies and implementing corrective actions to enhance productivity and reduce waste.

Leveraging Technology for Enhanced Efficiency

Warehouse Automation

Automation technology is a game-changer for warehouse operations. Automated storage and retrieval systems (AS/RS), autonomous mobile robots (AMRs), and conveyor belt systems can drastically reduce the need for manual labor, increase picking accuracy, and accelerate order processing times. Automation also enhances safety by reducing the likelihood of accidents and injuries associated with manual handling.

Advanced Management Systems

Investing in state-of-the-art order and warehouse management systems (OMS and WMS) enables businesses to gain real-time visibility into inventory levels, order status, and performance metrics. These systems facilitate efficient order processing, optimize inventory management, and improve demand forecasting accuracy. Integration with customer relationship management (CRM) and enterprise resource planning (ERP) systems can further streamline operations and enhance responsiveness to customer needs.

The Role of Trace Consultants

Trace consultants play a pivotal role in helping organizations navigate the complexities of warehouse optimization and technology integration. They offer expert guidance in:

Modeling Warehouse Capacity Requirements

By analyzing current and projected inventory levels, order volumes, and fulfillment requirements, trace consultants can identify optimal warehouse capacity needs. This ensures that businesses invest in the right amount of space and resources to meet their operational goals without unnecessary expenditure.

Designing Optimal Network Configuration

Determining the most efficient layout and flow within a warehouse is critical for maximizing labor productivity and minimizing operational costs. Trace consultants leverage their expertise to design configurations that streamline processes, reduce handling times, and improve order accuracy.

Workflow Design and Implementation

Implementing efficient workflows requires a deep understanding of operational processes and the potential impact of new technologies. Trace consultants can guide businesses through the selection and implementation of automation solutions and management systems that complement their specific needs, enhancing efficiency and scalability.

The optimization of warehouse space, layout, and workflows, coupled with the strategic integration of new technologies, can significantly enhance labor efficiency, service performance, responsiveness, and operating costs for businesses. Trace consultants offer invaluable expertise in modeling warehouse capacity, designing optimal network configurations, and streamlining workflows. By embracing these strategies and technologies, organizations can achieve a competitive edge in today’s dynamic market landscape.

The journey toward warehouse optimization is an ongoing process of evaluation, implementation, and refinement. Businesses that commit to continuous improvement and adaptability will not only survive but thrive, setting new standards for operational excellence and customer satisfaction in their respective industries.